Description

Yellow.ai is an enterprise generative conversational AI platform to automate and elevate customer and employee experiences across chat, voice, and email. It stands out for its multi-LLM architecture, robust automation abilities, and deep integrations that let businesses deliver hyper-personalized, human-like interactions at scale. With advanced AI-powered agents, Yellow.ai helps companies achieve up to 90% automation, 60% more engagement, and 40% higher CSAT, making it particularly suited for large organizations looking to transform high-volume support operations with enterprise-grade security and compliance. It empowers businesses to deliver personalized, accurate responses 24×7 in over 135 languages and across 35+ channels, reducing operational costs and dramatically boosting engagement.

Its AI-driven Dynamic Automation Platform (DAP) leverages multi‑LLM architecture and YellowG, enabling 90% automation within weeks, real-time orchestration of workflows, and human‑like interactions. Yellow.ai is ideal for enterprises looking to scale self‑serve CX and internal support, improve CSAT by ~40%, and free agents from repetitive tickets. Its standout features include zero‑training DynamicNLP™, voice + chat + email support, low‑code deployment, and deep backend integration.

Yellow.ai Key Features

1. Multi-Channel Support – Engage customers across 35+ platforms, including web, WhatsApp, email, and voice, ensuring seamless omnichannel service.
2. 135+ Language Support – AI agents communicate in over 135 global and regional languages for localized, global reach.
3. VoiceX for Voice AI – Offers advanced, lifelike conversational voice AI capable of handling complex, real-time requests.
4. No-Code/Low-Code Agent Builder – Enables rapid creation, deployment, and management of AI agents without deep technical skills.
5. Dynamic Sentiment Analysis – Detects emotion in real-time to guide empathetic conversations and escalate when necessary. The DynamicNLP™ requires zero NLP training to onboard new intents quickly. Dynamic Automation Platform (DAP) drives up to 90% automation in 30 days.
6. Smart Workflow Automation – Automates ticketing, escalations, and workflows by analyzing events and intent from messages.
7. Comprehensive Analytics – Provides 20+ real-time dashboard metrics, user journey visualizations, and goal-based tracking for insights.
8. Secure by Design – HIPAA, GDPR, ISO, and SOC2 certified, ensuring compliance and robust data protection for enterprises.
9. Deep Integrations – 150+ out-of-the-box and custom integrations with Salesforce, Zendesk, Genesys, NICE, and more, for rapid deployment.
10. Agent Assist Tools – Delivers real-time coaching, reply suggestions, and a 360° customer view to boost support team effectiveness.
11. Proprietary YellowG – Lightweight generative engine optimized for enterprise workflows.
12. Deep analytics & intent tracking – Converts conversations into insights for cycle optimization and lead gen.

Yellow.ai Key Customers

Yellow.ai on its website has stated it has worked with 1300+ global brands which includes brands like Domino’s, Decathlon, Ferrellgas, Logitech, Waste Connections, Randstad, Tiket.com, Lulu Group International, Papa Johns, Volkswagen, ITC Ltd., OYO, and more. 

Here are some Yellow.ai implementation examples from its case studies:

• Hyundai: Achieved ~1,000 car sales, a 10% retail conversion rate, and over 1.4 million impressions by deploying Yellow.ai for sales and service automation.

• Growsari: Automated support for 74,000+ queries quarterly, benefiting 300,000+ store owners and reducing operational costs.

• Cipla: Enhanced patient engagement with AI-powered advocacy in 9 languages, reaching half a million patients monthly with a 95% call resolution rate1.

• Pelago: Onboarded 5,000+ users and reached a 50% case deflection in just six weeks with conversational AI.

Who is the founder or CEO of Yellow.ai?

The company was co‑founded by Raghu Ravinutala, Jaya Kishore Gollareddy, and Rashid Khan; Raghu Ravinutala serves as CEO.

Where is the headquarter location of Yellow.ai?

Yellow.ai is based in San Mateo, California, USA, with origins in Bangalore, India. The headquarters address: 400 Concar Drive, San Mateo, California, USA.

Yellow.ai funding news

Yellow.ai has raised over $102 million, with notable backers including Salesforce Ventures, WestBridge Capital, and Lightspeed Venture Partners. Its last public funding was a $78.2M Series C round to fuel global expansion and R&D. Here’s a breakdown:

• Series A: $4 M in 2019 (Lightspeed, angels)

• Series B: $20 M in 2020

• Series C: $78.15 M in August 2021 from WestBridge, Sapphire, Salesforce Ventures, Lightspeed.

As of mid‑2025 the total remains around $102 M (source: Yellow.ai about us)

Who Should Use Yellow.ai?

Yellow.ai is ideal for large enterprises and high-growth businesses seeking to scale customer and employee engagement across multiple channels, languages, and geographies. It’s best for industries with heavy support operations like banking, retail, e-commerce, healthcare, telecommunications, and manufacturing.

Here are some use cases:

• For scaling self‑service across voice/chat/email.
• Driving leads and reducing support tickets.
• Automating workflows without heavy dev.
• Covering multilingual global users across channels.
• Employee helpdesk and HR automation.
• Workflow automation and data-driven CX optimization.

Yellow.ai Pros

• Customizable workflows and bots for unique industry needs.
• Multi-language and multi-channel support is perfect for global brands.
• Analytics and reporting tools provide actionable business insights.
• Automation features that handles high conversation volumes effectively.
• Security and compliance features for handling sensitive enterprise data.
• DynamicNLP reduces setup overhead for model training.
• High integration coverage with enterprise CRMs and systems.

Yellow.ai Cons

1. A complex setup for advanced use cases may require extensive onboarding.
2. Integration with certain legacy systems can be challenging or require technical help.
3. “Rip-and-replace” platform design – moving existing operations can disrupt teams used to other tools.
4. No-code builder is not always intuitive for complex conversational flows.
5. The free plan is very limited; real business use requires upgrade.
6. Some reports say claims of “90% automation in 30 days” may be optimistic  (Reddit)
7. Initial setup can be complex for smaller internal IT teams.
8. Few reviews noted limitations in co‑browsing and live agent handoff features (G2)

Yellow.ai Integrations

Yellow.ai integrates with 150+ platforms, including Salesforce, Zendesk, Genesys, NICE, Creatio, SAP, e-commerce platforms, payment gateways, and internal enterprise systems via APIs. This allows seamless data flow between existing CRM, service, and analytics tools.

Yellow.ai Free Plan

Yellow.ai offers a free plan or proof‑of‑concept pilot, enabling limited bots in select channels to test key features like multilingual NLP, workflows, and basic reporting. 

The free plan supports:

• 1 bot
• 2 deployment channels
• 2 agents
• 100 monthly tracked users
• Limited integrations and features.

It’s best for prototyping or small-scale testing. Businesses need a paid plan for higher volumes, full enterprise deployment, higher automation rates, unlimited channels, integration capabilities, and full analytics, a paid plan is required.

Yellow.ai Paid Plan Pricing

Yellow.ai provides a paid plan for enterprises which provides more bots, tiered agents, custom integrations, analytics, borader integration option, and higher usage limits whose price is use-based.

For exact pricing, contact their sales team.

Yellow.ai Discounts

Discounts are not publicly listed; enterprises should request quotes for potential annual or volume-based discount.

Yellow.ai Alternatives

AI Tool Name	What’s Good	Limitations
Ada	No‑code bot builder, fast deployment for SMBs	Lower automation potential, fewer generative capabilities
IBM Watson Assistant	Strong enterprise credibility and hybrid cloud options	Setup and training complexity; fewer LLMs/channel scope
Zendesk Answer Bot	Works well within Zendesk ecosystem, quick FAQ automation	Limited multi‑language support, not full voice or generative
Intercom	Strong CRM integration, user-friendly	Expensive for large-scale automation
LivePerson	Flexible messaging, strong analytics	Setup complexity, pricing can be opaque
Freshdesk	Easy for SMBs, wide integration library	Not as robust for enterprise automation
Drift	Sales-focused, excellent engagement tools	Limited to web/app channels

What distinguishes Yellow.ai from Yellow.ai alternatives?

Yellow.ai’s biggest differentiators are its breadth of multi-channel, multi-language omnichannel automation, robust enterprise security, and extensive pre-built integrations for rapid global deployment, along with voice AI and in-depth analytics. It stands out for combining generative AI, voice + chat + email support, multi‑LLM orchestration, global language coverage, and zero‑training NLP – all in one scalable platform.