Description

Botpress is an agentic AI platform, ideal for businesses and developers looking to build, deploy, and monitor conversational AI agents at scale. You can build intelligent chatbots across websites, messaging platforms, and internal systems using both visual and code-based tools. It’s ideal for automating support, lead generation, help desk workflows, and enterprise processes. Its standout value is a highly intuitive, modular design and no-code tools, enabling rapid deployment even without specialized machine learning expertise. With a generous free tier, multilingual support, and the ability to integrate with dozens of platforms, Botpress is designed to accelerate digital automation and customer engagement.

With native LLM integration and tools like knowledge agents and personality rewriting, it accelerates creation without building models from scratch. It also provides over 190 integrations and audit‑ready features. SOC 2‑certified and GDPR-compliant, it offers enterprise-grade security and flexibility. Advanced AI features spanning LLM choice, autonomous orchestration, and vision capabilities set Botpress apart from traditional chatbot builders.

Botpress Key Features

1. Wide integration support (190+ connectors) – natively link CRMs, messaging apps, Zapier/Make workflows, or custom APIs for seamless automation. 
2. Visual Flow Builder – Drag-and-drop interface allows fast creation and modification of conversation flows, reducing developer workload.
3. Advanced LLM Support – Choose from OpenAI, Claude, Gemini, and Llama to power your agents, maximizing flexibility, cost control, and results.
4. Multiple AI Agents – Deploy Knowledge, Personality, Summary, Vision, and Translator agents to automate and enrich engagement.
5. Autonomous Node – AI-driven orchestration lets large language models decide flow order or use external APIs, greatly enhancing bot autonomy.
6. AI Spend dashboard & free monthly credit – manage token usage transparently with $5/month free AI credit. 
7. Multi-Channel Deployment – Deploy bots across web, social, and messaging channels simultaneously for a consistent customer experience.
8. Customizable NLU/NLP – Built-in and third-party NLU lets businesses train bots on custom datasets for nuanced language understanding.
9. Extensible API & SDK – Easily integrates with internal or third-party systems, crucial for enterprise workflows.
10. In-depth Analytics & Debugging – Monitor bots with live testing, custom analytics, and a real-time emulator/debugger.
11. Scalable Cloud Hosting – Effortlessly scale bots with Botpress’s managed hosting infrastructure and robust uptime options.
12. Collaboration & version control – real‑time multi‑user editing, staging/production environments, and workspace RBAC. 
13. Live‑chat handoff – built‑in live chat support (Plus plan and above), allowing agents to seamlessly take over conversations. 
14. Security and compliance – SOC 2 certification, GDPR‑compliant architecture, SSO, audit logs, domain restrictions, and data governance. 

Botpress Key Customers

The Botpress website mentions notable customers like Kia, Electronic Arts, Husqvarna, Windstream, Shell, and more. Here’s what some of its customers achieved from testimonials on the Botpress website:

• Ruby Labs achieved a 98 % resolution rate using Botpress’s pre-built workflows. 
• ABLE reduced support ticket volume by 65 %
• Extendly saw 30 % fewer incoming calls.
• Windstream migrated to Botpress, gaining faster customer service automation, better integration, and reduced costs compared to previous solutions.
• Willem eCommerce automated product support, increased conversions, and reduced support loads by 40% with a multilingual Botpress bot.

Who is the founder or CEO of Botpress?

Botpress is led by Sylvain Perron, who founded it in 2017 after experience in government and enterprise software. 

Where is Botpress’s headquarters location?

Botpress is headquartered in Quebec City, Canada (major offices in Quebec, Montreal, and Delaware, USA).

Botpress Funding News

Botpress’s total funding is over $40M, enabling scale for product development and global expansion (source).

In June 2025, they raised $25M Series B, led by Framework Venture Partners, with Deloitte Ventures, HubSpot, Inovia, and Decibel (source)

Who Should Use Botpress?

Botpress is great for enterprises, developers, digital agencies, and product teams aiming to create advanced AI agents or automate complex workflows. This includes:

• Developers and agencies need full control and customization.
• SMEs implementing AI support / lead-generation bots.
• Enterprises are deploying secure, multi-channel AI agents across departments.
• Teams wanting LLM flexibility, audit logs, and collaboration

Bopress is best used for automating workflow-heavy processes like customer service, HR/internal support, IT help desks, lead capture bots, digital assistants, internal workflow automation, and omnichannel engagement.

Botpress Pros

• Intuitive visual editor and fast onboarding.
• Open‑source core or cloud version so teams can self‑host if required.
• Vast integration options and strong cloud scalability.
• Customizable AI agents with support for multiple LLMs.
• Strong developer community and support channels (Discord, Academy, docs).
• Enterprise‑grade compliance and security features.

Botpress Cons

• Initial learning curve for complex scenarios (source)
• Occasional need for coding/technical skills for deep customization.
• Pay-as-you-go add-ons can increase costs for large-scale usage. User feedback notes sudden cost jumps when exceeding limits, especially as usage scales (source)
• Some reviewers note limited out-of-the-box templates for certain industries (source)

Botpress Integrations

Botpress supports 190+ native integrations, including direct integrations with WhatsApp, Telegram, Zendesk, Zapier, Dialogflow, webhooks, and more.

• Zapier, Make for connecting virtually any application.
• CRM & Support: Salesforce, Zendesk, Intercom.
• Messaging: WhatsApp, Telegram, Webchat, Facebook, Instagram (some via custom code)

It supports API-based integration with virtually any third-party platform for workflow automation.

Botpress Free Plan

Botpress does not provide a free plan, but provides a pay-as-you-go plan at $0 per month, where you only pay for extra usage or add-ons.

This Botpress pay-as-you-go plan includes:

• 1 bot by default
• 500 messages/events per month included; you can purchase more (e.g. $20 per additional 5,000).
• 1 collaborator seat, 100 MB vector DB, 500 MB file storage included by default; higher tiers include more.
• Visual Flow Studio, integration hub, analytics, and free monthly AI credit (typically $5).
• Community-only support (no live-chat or enterprise SLA)

Upgrading to the Botpress paid plan is necessary for higher message limits, more bots, larger teams, premium support, “Always Alive” uptime, advanced analytics, and larger databases—critical for high-traffic or production environments.

Botpress Paid Plan Pricing

Botpress Paid Plan	Monthly Price	Botpress Paid Plan Features	Best For
Plus	$89 + usage fees	Includes 2 bots with 2,500 messages/events/month, up to 3 collaborators, 1 GB vector DB, live chat support, and Custom branding. $10 AI credit/month for analytics access	Small teams ready to deploy chatbots to customers
Team	$495 + usage fees	Includes 3 bots with 250,000 messages/events/month, up to 5 collaborators, 10 GB vector DB with 50,000 table rows, and Audit logs. $50 AI credit/month	Mid-sized companies needing scale and team access
Enterprise	Custom pricing (typically ~$2,000/mo for 3‑year term)	Includes unlimited collaborators, custom limits on bots/messages/storage, dedicated CSM, priority support, SSO, audit trails, and white-glove onboarding.	Large enterprises with advanced security and support needs

Botpress Discounts

Here are some discounts and offers by Botpress available:

• 5 free bots on signup.
• 10 % annual billing discount across paid plans.
• 25 % add‑on discount included in the Plus plan.

Botpress Alternatives

Botpress Alternative AI Tool	What’s Good	Limitations
Rasa (explore Rasa on appliedai.tools)	Open-source, highly customizable, strong developer control	Steeper learning curve, less native LLM support
Dialogflow	Easy Google integration, strong NLU, robust analytics	Limited source code access, less transparent customization
Microsoft Bot Framework	Deep Azure integration, broad channel support	Requires more technical expertise, less visual building
ManyChat	User-friendly for marketing, fast setup, great for social marketing use, Facebook/Instagram templates built in	Limited analytics and AI customization; not built for enterprise workflows.
Chatfuel	Great for simple bots, social channel support	Basic AI, limited to enterprises
Voiceflow	More intuitive drag‑and‑drop interface, fast onboarding	Less control for developers; fewer advanced integrations than Botpress.
Intercom	Built‑in support, seat‑based pricing for customer service use	High cost at scale; less flexible custom agent workflows.
Kore.AI	Enterprise-ready platform with pre-built LLMs and industry modules.	Higher cost; less modular/customizable than Botpress.

How is Botpress different from other Botpress alternatives?

Botpress sets itself apart with its agentic AI platform, modular integrations, open-source foundation, enterprise-grade security compliance, multi-LLM options, and an engaging developer community. It gives transparent AI spend tracking and nearly limitless customization through integrations and code.

This makes it the premier choice for production-grade, secure, audit‑capable, flexible automation and agent deployment at scale rather than a marketing‑focused chatbot tool.